Our Company
A message from Scott Rogers:
Bob and Sally Rist started our firm in 1976. Bob was a long-term
employee and head of sheet metal estimating for one of the larger
mechanical contractors in the area. He became dissatisfied with
the service being provided by the present suppliers in the area,
and felt that he could offer better, as well as knowing things
from the contractor's perspective. He launched our company shortly
thereafter with a handful of manufacturers, some of which we still
represent. Sally joined him in the operation and they worked together
until approximately 1995. Today we represent over 25 companies,
manufacturing what we firmly believe to be the finest equipment
in the HVAC field.
We believe our niche in this field to be four-fold:
(A) Customer service; We, like Bob, insist upon
our customers receiving the best in customer service - they depend
upon that. People tell us that "we're always there when they need
us, our submittals many times go out the same day we receive the
order, we return phone calls, faxes, and quotations promptly,
etc, etc." Common sense stuff, but it works! We also are not commissioned
salespeople with defined territories, thus we are always interested
in helping out any customer, not just those within our sales area.
(B) Honesty; Critically important, both with the
customers as well as the factories that we deal with. We go out
of our way to make sure that everyone understands adds, deducts,
or any price changes - if our prices do appear high for some reason,
we explain why, before the customer has to ask.
Errors in factory acknowledgements are brought to their attention,
whether to our or their benefit, as well. All it takes is that
one time of losing an important customers confidence…
(C) Consistency; Also works hand-in-hand with honesty,
in that we always strive to keep price levels consistent, noting
the reason for any differences - again, reinforcing the honesty
aspect of our company. We try to consistently have our quotations
out 2-3 days prior to bid date, and may not always have the low
price, but we feel that the contractors come to us because they
can depend on us for good honest service each and every
time.
(D) Likeability; This may be a "new term" but people
do like working with us! In addition to doing a
good job and representing quality companies, we have fun doing
it. It has been alleged that occasional cartoons have been faxed
from our office with a quote or two, and we even try to send birthday
cards to those whom we know dates for. We all spend far too much
time in our occupations to not enjoy both whom we work with and
what we do, and to be able to inject a little humor on occasion,
into both.
Integrity - "Integrity is one
of several paths. It distinguishes itself from the others because
it is the right path, and the only one upon which you will never
get lost." This framed statement appears on our conference room
wall, and is a daily reminder of the importance of how we treat
all of our business associates. We welcome you to give our organization
as well as the firms that we represent, a chance to serve you,
in this fashion. I very much appreciate your visiting our site
- feel free to contact me personally with any suggestions, improvements,
or ideas on how we might serve you better, either as a customer,
supplier, or business associate.
Best regards,
Scott C. Rogers
